Terms and Conditions

Return & Refund Policy

CremeFRESH is grateful for your purchase. If for any reason you are not satisfied, we will credit you the amount you paid for your product and endeavour to provide a suitable replacement as per your needs.


You have 7 calendar days to return an item from the date you received it. To be eligible for a return*, your item must be a minimum of 75% full of the original product and in the original packaging. You must have the receipt or proof of purchase, as well as a valid reason for the return.

*Please note: all products purchased at a Facial Party are subject to exchange only.


Once we receive your item, we will inspect it and notify you that we have received your returned item. Once approved, we will initiate a refund and credit you for the amount you paid for the item. You will receive the credit immediately and may use it immediately.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a credit, the cost of return shipping will be deducted from your refund.

After contacting us, please return item to:

Privacy Policy


All your personal information that you provide us remains confidential, and this includes how it is used and disclosed. We will not sell or share our customers’ personal information to any third party.

As a cremeFRESH member, you can access the details of your current order, your personal information (name, email address, password, communication options, address book and contact information, payment options) any time.


When you visit the cremefresh.ca website or send us an email you are establishing electronic contact and giving us consent to communicate with you via email. You hereby agree that the emails we send you satisfy any legal requirement that communications be in writing.

Thank you again for supporting vegan, natural and cruelty free!

For additional information, please Contact Us.
xoxo, Lori